Veterinary Receptionist
San Carlos, California•Full-time
$22 - $27 hourly
$22 - $27 hourly
About the Job
Full-time position available, competitive pay, PTO, 401k, medical, dental, vision, and employee pet discount.
Clinic Hours: Monday to Saturday, 9 am to 7:30 pm
Shift Schedule: 5 x 8 hrs, potential transition to 4 x 10 hrs in June 2026
Location: 718 El Camino Real, San Carlos, CA 94070
Clinic Hours: Monday to Saturday, 9 am to 7:30 pm
Shift Schedule: 5 x 8 hrs, potential transition to 4 x 10 hrs in June 2026
Location: 718 El Camino Real, San Carlos, CA 94070
Key Responsibilities:
- Greet clients and their pets with warmth, empathy and professionalism. Demonstrate excellent relations with clients/pets in waiting and/or exam rooms.
- Ensure that clients and pets feel welcome and comfortable.
- Serve as “Ambassadors” of creating and maintaining goodwill for the hospital.
- Build rapport with clients and pets.
- Greet clients and pets by name.
- Help new clients completely fill out the registration form. Inform new clients about the hospital’s services, etc.
- Exceed the client’s expectations of service.
- If there is a delay, keep clients informed of the expected waiting time.
- Answer phone calls, schedule appointments, and manage the clinic’s calendar and appointment schedule.
- Maintain accurate patient records and ensure all information is up-to-date. For example, update vaccination status before or at the time of appointment check-in.
- Process payments and handle billing inquiries.
- Coordinate timely communication between veterinarians, technicians, and clients.
- Maintain cleanliness and organization of the reception area & exam rooms prior to checking patients in.
- Handle incoming emails and messages promptly.
- Assist with inventory management as needed.
Qualifications/Requirements:
- Previous experience as a veterinary receptionist or experience in the animal care setting is highly preferred.
- High school diploma or equivalent; additional veterinary technology or related field education is a plus.
- Strong and clear English language communication skills (both verbal and written) with a customer-focused attitude.
- Ability to communicate calmly with a variety of clients, handle client complaints in a professional manner.
- Maintain a professional attire i.e., hospital scrubs, neutral colors like navy blue/gray preferred.
- Proficient in using computer systems; experience with veterinary software, IDEXX Neo, is an advantage.
- Ability to multitask effectively in a busy environment while maintaining attention to detail.
- Compassionate towards animals and their owners.
- Open to work on weekends.
We look forward to hearing from you.
About Revive Veterinary Care
Revive Veterinary Care is a new independently owned small animal practice set to start on September 1st 2025.